Job description
Serco is a UK Listed FTSE 250 company supporting governments around the world in the delivery of essential public services. We focus on five key sectors: Citizen Services, Defence, Health & Immigration, Justice and Transport and operate across the UK and Europe, North America, Asia Pacific and the Middle East.
In our region, Serco employs more than 9,000 people across Australia, New Zealand, and Hong Kong. In Hong Kong, Serco provides a range of maintenance, technical and operational support services and have more than 25 years’ experience delivering essential services to the Transport and Health sectors. Building on this strong local foundation, we are now looking for exceptional people to lead the growth of our business in Hong Kong.
About the Role:
We are looking for a proactive and detail-oriented Assistant Manager to oversee cleaning operations within a hospital environment. The successful candidate will be responsible for supervising daily operations, ensuring service quality, tracking incidents, and reporting findings to maintain high operational standards.
Key Responsibilities:
• Oversee day-to-day hospital cleaning services to ensure smooth operations.
監督醫院日常清潔服務，確保運作順暢。
• Supervise frontline teams, ensuring compliance with company policies, hospital regulations, and health & safety standards.
管理前線團隊，確保遵守公司政策、醫院規範及健康與安全標準。
• Conduct regular inspections to identify areas for improvement and maintain service excellence.
定期進行檢查，找出可改進的地方，並維持良好的服務品質。
• Monitor incident reports and implement corrective actions to enhance safety and efficiency.
監控事故報告並執行改善措施，以提升安全性和工作效率。
• Coordinate with hospital staff and stakeholders to ensure seamless service delivery.
與醫院工作人員及相關持份者協調合作，確保服務順利進行。
• Prepare and present comprehensive reports for management, detailing operational performance, encountered challenges, and recommendations for improvement.
編製並向管理層提交詳細報告，說明運作表現、挑戰及改進建議。
Job Requirements:
1. Educational Requirements:
• Diploma or above.
持有大專或以上學歷。
• Proficiency in both Mandarin and English.
具備流利的普通話及英語能力。
2. Work Experience:
• A minimum of 5 years of relevant experience in hospital facilities management, cleaning operations, or a related field, OR at least 1 year of managerial experience in a related field.
至少 5 年醫院設施管理、清潔作業或相關領域的工作經驗，或至少 1 年相關領域的管理經驗。
3. Skill Requirements:
• Strong leadership and team management skills.
具備優秀的領導能力及團隊管理技巧。
• Experience in operations and service management is a plus.
具備運作和服務管理經驗者優先考慮。
• Strong problem-solving and organizational abilities.
擁有出色的問題解決能力及組織能力。
• Excellent problem-solving, organizational, and time management skills
擁有出色的問題解決能力、組織能力與時間管理技能。
• Strong communication and reporting skills, both verbal and written.
具備良好的溝通與報告能力。
We offer an attractive remuneration package and excellent career development opportunities to the right candidate. Interested parties please send your CV with current and expected salary and availability to People and Capability Department: