Responsibilities
(Long Term Contract)
The incumbent reports to the Assistant Reservation Service & Development Manager/ Manager. The role aims to maximize educational business opportunities at Ocean Park by supporting the upgrade of reservation services and the development of various enrollment systems.
He/She will perform the following responsibilities:
- Handle all reservations, inquiries, and the use of business application systems (TAS, CRM, Call Center) related to educational programmes within the department
- Maintain the programme reservation system and database, coordinate booking logistics, prepare documents, and address special programme requests with internal departments
- Ensure that service promises are upheld to high standards by providing training and evaluations to subordinates
- Manage statistical records for educational programmes, guest feedback, and any special projects assigned by managers
- Support call center operations, handling daily inbound inquiries
Requirements
- Bachelor degree or above, preferably in computer science, business administration, hospitality management, or related discipline
- With 3 years working experience in business administration, tourism or related sector
- Experience in managing / developing ticketing, booking or reservation systems
- Customer-oriented, with good problem solving and communication skills
- Detail-minded, hardworking and able to work under pressure
- High computer literacy in MS Word, Excel, Powerpoint
- Excellent in both written and spoken English and Chinese
- Willing to work during weekends and public holidays
Full-time Staff Benefits 全職員工福利
- New Joiner Bonus 新人獎金* (高達$6,000)
- Referral Bonus 介紹人獎金* (高達$4,000)
- 13-month payment / Gratuity 年終雙糧/約滿酬金
- Birthday/Marriage/Examination/Work Anniversary Leave 生日/結婚/考試/工作周年假期
- Complimentary Tickets 海洋公園及水上樂園免費入場劵
- Staff In-Park Discounts 員工購票/購物折扣
- Staff Canteen 職員餐廳
- Medical Insurance (Hospitalization & Outpatient)醫療福利 (包括住院及門診)
- 14天有薪假期 (包括生日假期及工作周年假期)
- 17 days Public Holiday 17天公眾假期
* Incentive are governed by terms and conditions 獎金須受有關條款及細則約束
For application and enquiry 申請及查詢:
Career website 招聘網站: https://careers.oceanpark.com.hk/tc/job-openings/job-search-result/?SUBDEPT3=63
WhatsApp: 5208 3805
Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.
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